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WHEN IS A RETURN REQUEST VALID?
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Eligible for return
Damaged or Incorrect Items: If your product arrives damaged, defective, or you received the wrong item, we will provide a full refund or exchange.
Unopened Products: We accept returns on all items that are unopened and in their original packaging within 30 days of delivery.
Adverse Reactions: We review cases of genuine adverse skin reactions individually. Please contact us with specific details to begin a case-by-case review.
Not eligible for return
Opened or Used Products: We cannot accept returns on products that have been opened or used as intended.
Beyond 30 Days: Refund or exchange requests made after the 30-day delivery window will be declined.
Misuse or Insufficient Detail: We reserve the right to decline requests that show signs of product misuse or lack the detail needed for assessment.
STEP BY STEP RETURN GUIDE
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Email our team with your order number and a brief description (including photos for damaged items) to begin the process.
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We will assess your request within 2–3 business days to confirm eligibility for a refund or exchange.
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Once approved, carefully package your unopened product and ship it back to our New York fulfillment center.
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Our team will inspect the returned item to ensure it meets our safety and quality standards for restocking.
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Receive your refund to your original payment method or a confirmation of your exchange shipment.